Overview
When your tech goes down, your profits do too. Our IT support plans are designed to get you back up and running quickly. Without fuss, without headaches, without endless calls. In fact we begin working on critical issues within fifteen minutes. And because we keep records of every customer's IT setup, we can offer fast resolutions that are rooted in your operational realities.
We provide our support services on either a 'retainer' basis or an ongoing monthly allowance. That means we have the freedom to be ready. We're not clogged up with basic requests from companies who have been promised a fixed amount of support per month. When you call us, you are connected directly with a highly experienced engineer who knows your IT setup and understands the basics of your business. No triage with junior IT people. And no escalating through endless tiers of support.
One more thing. The cloud services we typically offer to customers are our own - provisioned from our own data centres. We know exactly how these technologies work, so we know exactly how to fix them. It's rare. But if something does go wrong, we will own it - explaining what's happening and how we're putting it right, rather than trying to blindside you with IT jargon. That's a promise.
