Company Registration
We're registered in England & Wales, with company number 4788617. Our registered office address is: Office 5, St Paul's Business Centre, Newton Abbot, Devon, TQ12 2HP. Please don't send payments or routine correspondence to this address, it's for legal notifications only.
Value Added Tax (VAT)
We charge VAT on our services - charged in accordance with current UK laws. At present, items attracting VAT are charged at the Standard Rate of 20%. Our VAT registration number is GB 816 1360 52. We issue VAT Invoices as standard - but all invoices are sent electronically (but meet HMRC requirements).
Data Protection & GDPR
We are registered with the ICO. Our Registration number is Z8908815.
You can download our Privacy Statement by clicking here
Currency and Payments
We bill all of our services in Pounds Sterling. We apply VAT where required. We require Direct Debit Payment for many of our services, and our prices will vary if you do not have a Direct Debit.
Cookies and Web Site Data
This web site will use "Cookies" to set data that allows us to provide services to you while using our web site, as well as help us understand how people use our web site, and the pages/areas of the site they use. This helps us make changes to better serve potential and existing customers. Cookies are the name of the system used by almost all web sites. They're small text files your Internet Browser stores on your computer. Without them, lots of functionality would be reduced or simply not be possible - features such as "remember my login" and so on often use them. Occasionally our site works with "third party" cookies - for example Google Analytics which records the data for us about visitor use, pages visited etc that help us understand your usage. This doesn't get recorded in a personally identifiable format.
Terms and Conditions
All of our services are covered by our Terms and Conditions. As we offer a range of services, our Terms are split into "General Terms and Conditions" plus a number of "Special Terms" applicable to specific services.
We make Terms and Conditions available to customers as part of the ordering process - the terms vary depending on the services you take, and whether you take any of our enhanced options so we issue them alongside the order to ensure you have the right terms. You can request them at any time if you don't have the copy we send to you available - just ask our Customer Services team.
Domain Name Terms and Conditions
Customers are reminded that when purchasing or renewing Domain Name Registrations that they may be bound by additional sets of Terms and Conditions as outlined in our own terms. The main registries whose terms you must accept to purchase or renew a domain name are:
- Nominet - covering the majority of regular domains ending with a ".uk" - for example, .me.uk .co.uk, .ltd.uk, .plc.uk and .org.uk are the most commonly found variants.
- JISC - for .ac.uk Domain Names in the Academic Sector
Abuse Contacts
If you believe there is any issue with e-mail services provided by us, or to our customers, or you believe a web site, domain name or other service we provide, or offer to our customers is abusive (illegal, causing issues they should not etc), you may contact our abuse team - we accept messages to RFC approved and recommended abuse aliases @ vpwsys dot net.
For mail - postmaster @ and for Domains and Hosting - hostmaster@
Please send your communications in Plain Text.
Calls and Charges
Calls to our 01392 sales numbers are charged at the rate your telephone provider charges any normal geographic call - that means that in most cases, this will be in any bundles and a low cost.
For calls to our older numbers, the charges are 7p/min plus your telephone providers access charge. We recommend you use 01392 950950 instead to avoid this!
Complaints Handling Policy
If you are unhappy with the service you have received from us, or have a problem that you believe is not resolvable via normal channels (for example by contacting our technical support team), you may raise a formal complaint with us, by following this basic process:
1. Most issues can be resolved by a simple call to our office, call on 01392 950 950 and choose the Customer Services option, providing details of who you are, the reason for the call and if you have previously spoken or dealt with someone here, details of the ticket, request or incident number. In these situations we'll endeavour to review and resolve your issue first time - typically within 3 working days (we will try to resolve it when you first call, but this may not always be possible)
2. If you do not feel that you can resolve your issue via a simple call, we recommend you put your complaint in writing to us - including as much information as you can about the issues, the reason you're unhappy, any times or dates of calls and e-mails, incident numbers and so on. We recommend you send your complaint via post to: VPW Systems (UK) Ltd, Office 5, St Paul's Business Centre, Newton Abbot, Devon, TQ12 2HP. You can also contact Customer Services electronically here if you prefer. When you contact us, we'll aim to respond within 14 days of receiving your complaint, and resolve it within 28 days wherever possible. If your complaint is particularly technical, requires us to visit a premises where work has been conducted or we need to liaise with a third party supplier or vendor, it may take longer, and we'll attempt to keep you updated.
